• shipping policy - Homvana

Delivery & Shipping

 

HOMVANA® Brand attaches great importance to the user’s shopping experience. And we hope that our professionalism and dedication can make customers feel at ease.

In order to provide users with high-quality services with fast delivery, we have set up corresponding local warehouses in Europe & North America, total 3 local warehouses (US, UK, DE) - let you to receive your HOMVANA® within 7 business days & Free Shipping.

shipping policy

After-sale support:

support@homvana.shop (we will reply to you within 1 business day)

 

1. Shipping Channel

1.1 Order processing time:

  •  Generally 1-2 business days. (Mon 9a.m - Fri 6p.m UTC+8)

1.2 Shipping Fee:

  •  Free Shipping.

1.3 The following countries have set up local warehouse,

  • We promise to will be arrive within 7 business days via professional worry-free local shipping.
  • United States (excluding Hawaii, Alaska, Guam, Puerto Rico)
  • United Kingdom
  • Germany

1.4 Notes:

  • This varies from country to country and will be subject to a degree of uncontrollability due to Covid-19.

 

2. Delivery Time

2.1 Processing time = the time between when you place an order and when we ship it; (Generally 1-2 business days)

2.2 Shipping time = the time between when your order has been shipped and delivered to you. (Depends on the country)

The total delivery time is calculated from the time your order is placed until the time it is delivered to you.

Total delivery time is broken down into processing time and shipping time.

* NOTE: Affected by Covid-19, there will be some delay in the delivery.

 

3. Shipping Terms  

3.1 Shipping Region All items sold at HOMVANA® are guaranteed to be delivered in 30 business days

3.2 Shipping Support If you have not received your item(s) beyond this time, Please feel free to reach us at support@homvana.shop (we will reply to you within 1 business day)

 

4. Shipping NOTE

4.1 The shipping times mentioned above refer to the estimated time of business days that the shipment will take after an order has been shipped. 

Business days do not include Saturday/Sunday and any public holidays.
These estimates are based on normal circumstances and are not a guarantee of delivery times.

We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as out of stock, natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

The estimated delivery time may also vary according to your location and the origin of your order.

If you require any further information or assistance, please do not hesitate to contact us.

4.2 If you want to change the delivery address of your package after it has been shipped out. Unfortunately, we cannot change the shipment once the product is en route

4.3 Affected by Covid-19, there will be some delay in the delivery.

4.4 If some products are sold out on some countries, it will not be able to place an order. If you still want to order, welcome to contact at support@homvana.shop (we will reply to you within 1 business day)

 

5. Multi-item Product Shipping Terms

If you want to order more than one item, and we know you want all to be delivered at the same time, we will try to make sure all your items reach you at the same time.


Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

Once an item has been shipped, you will receive a shipment notification email.

 

6. Packaging 

  • We use cartons for outer packing.
  • In the box, you can find the product.

 

7. Track Your Order

Any delivery dates provided by HOMVANA® are estimated. Once your order is shipped out, you will receive an email about the tracking information.Please allow 24 hours for the tracking information to show.

7.1 Shipping to US

7.2 Shipping to UK, DE

Don't worry, if there have any problems with the delivery status, please contact us at support@homvana.shop (we will reply to you within 1 business day)

 

8. Cancel Order 

8.1 Can I cancel the order after placing the order?
We accept order cancellation before the product is shipped or produced.
Within 12 hours after the order is placed, you can apply to support@homvana.shop to cancel the order, because we will confirm the order and arrange the delivery within 12 hours.

If the cancellation is requested after more than 12 hours, it can only be refunded or The return process is proceeding, please refer to our REFUND POLICY.

8.2 Is there a fee for canceling an order?
For refunds within 12 hours of placing an order, no handling fee.
For refunds 12 hours after the order is placed, please refer to REFUND POLICY.
By the way, paypal official will charge a refund fee.

8.3 After canceling the order, how will the refund be returned? How long is the return time?
For refunds within 12 hours of placing an order, we support the same way to return, arrange the return time is 1-2 business days, and the return time is 1-2 business days. For refunds 12 hours after the order is placed, we also support the same way to return.
The return time is 1-10 business days. Please refer to our REFUND POLICY.

8.4 Cancel Support
If there have any problems with product use help, consultation on refunds and returns, and other help you need, please contact us at support@homvana.shop we will reply to you within 1 business day.