1. Shipping & Warranty
We have set up warehouses in various countries. We will deliver the goods from the nearest warehouse where you placed the order. (Germany, United States and United Kingdom Warehouse.)
We guarantee that the goods will be delivered within 4-7 business days. And, we will update the tracking number information of your packages via your E-mail.
Refunds within 30 Days.
Return to the Original Account within 30 Buiness Days.
Return to the Original Account within 30 Buiness Days.
United States (excluding Hawaii, Alaska, Guam, Puerto Rico)
United Kingdom
Germany
United Kingdom
Germany
If the product you purchased is a series, the series may be split into multiple different packages and sent to your home.
Free shipping.
You only need to pay the price of the product and you don’t need to pay any other fees, including customs duties and logistics costs.
You only need to pay the price of the product and you don’t need to pay any other fees, including customs duties and logistics costs.
2. Payment Method
When you place an order with PayPal you will be redirected to the PayPal payment page, where you will confirm your payment by logging in with your PayPal username and password. If you are already a PayPal customer, you can log in with your existing user data and make a payment. If you’re a newcomer to PayPal, you can log in as a guest or open your PayPal account and confirm your payment. Payments are usually confirmed in a few minutes and your order will be processed immediately.
We accept Visa, Master, American_express, Paypal, Discover, JCB, Maestro, Diners_club, Visa_electron, Cartes_bancaires, UnionPay.
Please note that Homvana does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Please note that Homvana does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
3. Products Q&A
Humidifier FAQs
Clean your humidifier at least once a week if you are using it on a regular basis to prevent any bacterial or mold growth
Distilled water=purified water＞ boiled tap water＞tap water
Dust is produced by impurities in the water. Please clean it with citric acid or detergent. Most importantly, please try using distilled or purified water. This will help a lot~
It is normal. The humidifier base is initially empty, but after installing the water tank, the water will flow from the water tank to the base and then the fan in the base will blow the mist out
We recommend not adding water directly to the base because the water line in the base is specifically designed for maximum output of mist. If the water line in the base is too high or too low , the mist will be reduced
Please add essential oil into the aroma tray for model H101/H102/H111/H111S/H112. And you can direclty add essential oil into the water tank for model H103
For humidifiers with replacable filters, replace it every 2-4 weeks, depending on hardness of water, or when the humidifier has not been run for an extended period of time
It is to prevent the atomizer from dry burning due to dehydration
Please contact us at support@homvana.shop. You will get a reply within 24 hours~
H101
Two dashes mean the water tank is not properly placed. Please check if there is enough water and reinstall the water tank align by the align line. It should work well
1. Unplug and plug the adapter to repower the humidifier Then change the mist level to"HI"
2. Clean deposits if there is on the atomizer
3. Check If there are 2 dashes when turning on the humidifier? If it is, reinstall the water tank by following the align sign
4. Contact support@homvana.shop for further assistance
1. Unplug and plug the adapter to repower the humidifier If the light turns off after that, press the button again
2. Clean deposits if there is on the atomizer
3. Contact support@homvana.shop for further assistance
1. Check it in“Humidifier FAQs"
2. Contact us at support@homvana.shop. You will get a reply within 24 hours~
H102
Check it inside the tank
1. Unplug and plug the adapter to repower the humidifier
2. Refill the water tank. Do not fill past the tank's MAX water line. Water may be in the air outlet. Take the main unit off the water tank and allow the outlet to full air dry before using it again
1. Check it in“Humidifier FAQs"
2. Contact us at support@homvana.shop. You will get a reply within 24 hours~
H111/H111S
The humidifier uses up water based on the environmental temperature and humidity. If your environment is cold or dry, the humidifier will run out of water faster
1. Check to see if the humidifier is in Auto Mode/Humitidy Mode. Under those 2 mode settings, when the ambient humidity reaches the set humidity level, the mist amount will be reduced or even non-existent
2. Check if there is enough water in the base
3. Clean the atomizer and tank
4. Contact support@homvana.shop for further assistance
Check if you adjust the mist or heating level after setting the desired humidity. The heating&mist buttons and the humidity button belong to 2 modes. If you click on the heating button after setting the humidity button, the humidifier exits the previous mode and automatically switch to a new mode. To make operation simple for the customers, so at a customized humidity, the humidifier has an AI-style humidity algorithm that can not be intervened
The sleep mode of H111 is divided into short press and long press. A short press can make it work in low and cold mist without heating sound; a long press will keep the original setting of the humidifier without light to ensure every customer has a good bedtime
1. Child Lock may be turned on. Please long press the Child Lock to turn it off
2. Turn off the power, unplug the humidifier and plug it to try again
3. Contact support@homvana.shop for further assistance
1. Press and hold the AUTO Button for 5 seconds and confirm that the Wi-Fi Indicator is blinking rapidly Add the device to the Homvana App
2. Change WiFi to 2.4g instead of 5g
3. Contact support@homvana.shop for further assistance
1. Check it in“Humidifier FAQs"
2. Contact us at support@homvana.shop. You will get a reply within 24 hours~
H103
1. Unplug and plug the adapter to repower the humidifier
2. Clean deposits if there is on the atomizer
3. Change a magnetic atomization holder
4. Contact support@homvana.shop for further assistance
1. Check it in“Humidifier FAQs"
2. Contact us at support@homvana.shop. You will get a reply within 24 hours~
H104
1. Unplug and plug the adapter to repower the humidifier
2. Clean deposits if there is on the atomizer
3. Take a short video and contact support@homvana.shop for further assistance
No. Please add essential oils to the aroma tray, otherwise the tank will be difficult to clean and the tank will be easily damaged.
After shutting off, it will run for 2 minutes to dry the water in the tube and prevent mold.
1. Check it in“Humidifier FAQs"
2. Contact us at support@homvana.shop. You will get a reply within 24 hours~
H112/H112S
The humidifier uses up water based on the environmental temperature and humidity. If your environment is cold or dry, the humidifier will run out of water faster
1. Check to see if the humidifier is in Auto Mode/Humitidy Mode. Under those 2 mode settings, when the ambient humidity reaches the set humidity level, the mist amount will be reduced or even non-existent
2. Check if there is enough water in the base
3. Clean the atomizer and tank
4. Contact support@homvana.shop for further assistance
Check if you adjust the mist or heating level after setting the desired humidity. The heating&mist buttons and the humidity button belong to 2 modes. If you click on the heating button after setting the humidity button, the humidifier exits the previous mode and automatically switch to a new mode. To make operation simple for the customers, so at a customized humidity, the humidifier has an AI-style humidity algorithm that can not be intervened
1. Press and hold the AUTO Button for 5 seconds and confirm that the Wi-Fi Indicator is blinking rapidly Add the device to the Homvana App
2. Change WiFi to 2.4g instead of 5g
3. Contact support@homvana.shop for further assistance
1. Check it in“Humidifier FAQs"
2. Contact us at support@homvana.shop. You will get a reply within 24 hours~
Air purifier FAQs
The Filter button, with its red button light, reminds you of the time to change the filter after 3-5 months of use, depending on your usage
Yes. It's washable
Check it inside the base of the air purifier
If not using the air purifier for an extended period of time, please wrap both the air purifier and the filter in plastic packaging and store in a dry place to avoid moisture damage.
1. Press and hold the AUTO Button for 5 seconds and confirm that the Wi-Fi Indicator is blinking rapidly Add the device to the Homvana App
2. Change WiFi to 2.4g instead of 5g
3. Contact support@homvana.shop for further assistance
Please contact us at support@homvana.shop. You will get a reply within 24 hours~
If You Have More Questions
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